Returns & Refunds Policy | PiQGoods®

Last Updated: June 23, 2025

At PiQGoods, we care about your satisfaction and skincare safety. Due to the hygienic nature of beauty products, we have strict guidelines to protect all customers.

✅ Return Eligibility

To ensure safety and fairness:

We do not accept returns for:

• Opened or used skincare items
• Products without original packaging
• Items marked as “Final Sale”

You may request a return if:

• You received the wrong item
• Your product arrived damaged
• The item is defective or unusable

📩 Contact us within 7 days of delivery at:
returns@piqgoods.com

Include:

• Order number
• Photos of the item
• Explanation of the issue

💸 Refund Process

If approved, we will:

• Issue a refund to your original payment method
• Process it within 5–10 business days

⚠️ Shipping fees are non-refundable, unless the return is due to our mistake.

🔁 Replacements

If your item was damaged, broken, or incorrect:

• We may send a free replacement
• Or offer store credit upon verification

🌎 International Orders

Customers outside the U.S. are responsible for:

• Return shipping costs
• Any customs/import duties (non-refundable)

All returns must be authorized first.

🚫 Non-Returnable Items

• Opened skincare or cosmetics
• Gift cards or free gifts
• Items without original seal/box
• Final sale clearance items

🕒 Cancellation Policy

You may cancel your order within 12 hours of purchase. After that, your order may already be processing and cannot be changed.

📬 Contact Us

For return help, email:
📧 returns@piqgoods.com
📞 +1 (619) 614-1387 (Mon–Fri, 9 AM–5 PM PST)

PiQGoods® – Clean Skin. Clear Policies.
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