Effective Date: 2026
At PiQGoods®, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please review our return and refund policy carefully before making a purchase.
1. Return Eligibility
You may request a return if:
- The item was delivered damaged or defective
- You received the wrong item
- The product is significantly different from its description
To be eligible for a return:
- The request must be made within 14 days of delivery (UK customers) or 30 days of delivery (USA customers).
- The item must be unused and in original packaging.
- Proof of purchase is required.
We reserve the right to deny returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Personal care or beauty products once opened
- Wigs or hair products that have been worn or altered
- Used fitness equipment
- Perishable goods
- Clearance or final sale items
3. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos or video evidence
- Include your order number
Once verified, we will offer:
- A replacement
- A refund
- Or store credit
4. Refund Process
Once your return is approved and received:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- Shipping costs are non-refundable unless the error was ours
Processing times may vary depending on your bank or payment provider.
5. Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, cancellation may not be possible if the order has already been processed or shipped.
6. Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was sent
We recommend using a trackable shipping service.
7. Chargebacks & Disputes
If a customer initiates a chargeback without contacting us first:
- We reserve the right to dispute the claim
- Evidence including delivery confirmation may be submitted
We encourage customers to contact us first for resolution.
8. UK Consumer Rights
UK customers are entitled to statutory rights under the Consumer Rights Act 2015, which are not affected by this policy.
9. Contact Us
For all return and refund inquiries, contact:
Email: account@piqgoods.com
Phone: +1 (619) 614-1387
Please include your order number for faster processing.
By placing an order with PiQGoods®, you agree to this Refund & Return Policy.